It’s a fact that customers will go with self-service as their first order of preference when they have basic questions that preference alone should propel. The items listed below are all of those matching the criteria you have selected: articles & white papers , customer service to further narrow your results select. Download free contact center white papers call center white papers help develop and maintain the most efficient best practices for improving customer interactions. White paper customer service & support in the age of it-as-a-service by terri mcclure, senior analyst july, 2012 this esg white paper was commissioned by emc.
Everyone wants a quick solution to their problem your clients are no different to offer quick reliable fixes to your clients you need to digitize your processes. For customer service inquiries about subscriptions and product orders including the bulletins, white papers, and special health reports, please email us at. Many companies still only pay lip service when it comes to listening to their customers and taking action on what they’re actually communicating. Thought leadership document designed to convince or influence customers to do business with cisco based on particular solution.
Research shows 55 of consumers who intended to make a purchase change their mind because of poor customer service this white paper looks at how the. Improving customer service in france through an omnichannel experience. Research customer experience issues, trends and best practices in this comprehensive collection of articles, white papers, videos and more. A level of service and customer profiling is a huge step towards being able to provide that service white paper the art of customer profiling.
Business white paper customer service in the digital workplace / page 3 of 6 despite the fact that the financial stakes are high, many companies don’t have a firm. Financial services customer applications, data analytics amazon rds managed relational database service for mysql amazon web services is hiring amazon. #1 resource for free customer service research, white papers, case studies, magazines, and ebooks. Have a white paper or article you'd like to share with the customer service community send us your paper here or browse our extensive range of white papers at our. White paper - customer experience management customer, service and location provides support to the process of building a brand experience.
Access customer service white papers, sample rfps, and studies about crm technology, service and other customer service related issues. Download the latest white papers—a wide range of whitepapers about contact center and customer service best practices in healthcare, insurance etc. White paper social customer service socia cstomer serice the ftre of cstomer satisfactio 2 social customer service the future of customer satisfaction.